At Molecular Designs, we pride ourselves on the white-glove customer experience our clients have when working with us. To make that experience even smoother and add more avenues for support, we’re excited to introduce our Knowledge Base—your go-to destination for quick answers. Whether you’re looking for product specifications, Certificates of Analysis (CoA), or have other burning questions, you’ll find the answers you’re looking for here.
While we are always available to assist you personally, the Knowledge Base will act as our definitive "source of truth" for project-critical product information. This is a way to further extend the service we offer to clients, which will be available 24/7 for timely answers to common questions.
The Knowledge Base will serve as the location where you can download Safety Data Sheets (SDS), confirm product specs, or find assay and calibration protocols. Here we will offer:
We know clients don’t want their time filled with hunting down documents or reaching out for routine information. We’re making sure that the Knowledge Base will help you find what you need quickly and easily. Whether you’re troubleshooting a protocol or ensuring regulatory satisfaction, we have you covered.
The Knowledge Base is not a replacement for our personal touch, but a supplement to it, offering more ways to get what you need—when you need it. As always, our customer service team is on hand to answer your most pressing questions and make sure you feel supported.
Our Knowledge Base is currently growing, and we are continually adding more information. We encourage you to explore it here and find out what types of questions you’ll be able to get answers to.
Knowledge Hub - https://www.moleculardesigns.com/faq